• Overview
  • Service Details
  • Capabilities

Over time, a service should also lower your TCO. Trevera’s Managed Services deliver value and reliability, while allowing you to spend more time running or improving your business. Trevera ensures that Managed Services includes seeing real results, resolutions, improved fault tolerance, and eventual decreases in occurrence of common incidents. Built on these foundational success factors, this foundation of service is a delivered reality, through a supportive, warm, and easily understood support specialist on the other end of the phone.

By leveraging resources with multi-faceted expertise, a solid knowledge base, and a fluidly executable services supply chain, Trevera delivers its value proposition by leveraging these key success factors:

Service Levels

Trevera doesn't just respond to a ticket; rather, we ensure that your problem is solved. Good service levels come from tickets being resolved in a timely manner. Trevera's service levels focus on the root cause to promote an improving system environment, while also taking care of efficient ticket disposition in the process.

Knowledge Base

Trevera provides real access and integration of cross-functional solutions; so the support process leverages past lessons learned, addresses issues with the right resources, and integrates the right skill sets with the right perspective. Accessible information means that your peace of mind, as well as your cost savings, is realized sooner.

Executable Services Supply Chain

Trevera Support leverages an ecosystem, integrating and centralizing all of its solutions experience and network across all technology areas, as well as all types of engagements and project life cycles. Whether it’s just supporting your database service requests, supporting an Oracle Edge application, functioning as an outsourced systems business analyst or project / IT executive, or all three, Trevera’s managed services not only support your service requirements, we improve the quality of your system overall.

Infrastructural Competence

Trevera has the infrastructure expertise and capabilities to address your Oracle Managed Service requirements. Through data center competency, attention to fault tolerance, redundancy, fail over, SAS compliance, and leading disaster recovery methods, Trevera has the scale and infrastructural acumen to provide you with a complete services package to support your needs.

Trevera’s founders have grown and developed quality Managed Services in the Oracle industry since the early 2000s, creating and evolving approaches and service types, as well as optimizing flexibility in service level engagements. Trevera prides itself on reliable, multi-faceted Oracle solutions, as supported by the most efficient service level structure possible. With Trevera’s leading Managed Services capabilities, along with its capable Solutions and Resource Augmentation arms, Trevera offers significantly more flexibility and proven service than other organizations.

 

 

Our Managed Services include all labor categories, and are focused on Oracle database, E-Business Suite, and related products. Our Managed Services include the following:

  • Oracle Project Planning, Execution, and Governance
  • Oracle E-Business Suite, including 11, 11i, R12.x
    • Functional Training and Support
    • Technical Training and Support
  • Oracle Databases, including 10g, 11g
    • Database Administrators
    • Applications / Database Administrators
    • Systems Administrators
  • Oracle Infrastructure
    • Linux support
    • Network / infrastructure support
  • Oracle Edge Applications
    • Functional Solutions Training and Support
    • Technical Solutions Training and Support
  • Other Oracle Technologies

 

Our Managed Service capabilities cover the full spectrum of Oracle E-Business technology and services.

Trevera can provide the service options that make the most sense for your organization. Among some of our proven Managed Service offerings are:

Managed Services (Service Options)

On Premise Services

Hosted / Cloud Based Systems Services

Co-located Systems Services

Trevera provides full and complete support for your Oracle applications. Among our areas of Oracle technology and application focus are:

Technology Groups

Databases

Procure to Pay

Reporting, Intelligence, Information Delivery

New Product Introductions

Application / Systems Administration

Order to Cash

Interfaces, 3rd Party Application connectivity

Collaborative Planning and Execution

Financials

Inventory and Cost Management

Conversions and Data Migration

Workflow and Associated Tools

Distribution

Trade Management and Planning

Extensions and Customization

Operating Systems and Infrastructure

Manufacturing

Supply Chain Management

E-Business Edge Applications

Other Oracle Technologies (Inquire for more information)

Trevera provides managed services and augmentation, as a support extension for the following project types:

Remote / Managed Services (Project Support)

Implementations (Partial / Full)

Process Improvement

Architecture

Re-Implementations (Partial / Full)

Application Performance

Performance / Metrics

Upgrades

Application Stabilization

Localizations / Language

Product Integration (OTM, Demantra, etc.)

Application/subsidiary Integrations (Domestic and International)

Other engagement types

Whether augmenting staff, reallocating labor, an outsourced function, or otherwise, Trevera has the right Managed Services that will go beyond the usual support expectations.

 

  • Resource AugmentationThe Right Resources-Right When You Need Them

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  • SolutionsThrough proven capability- Trevera delivers

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  • Questions?Speak to one of our solutions expert now!

    949.238.6900